Refund policy

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Effective Date: 03/25/2025

We’re so glad you’re here, and we want you to love your experience with PowerV from start to finish. Every product is made with care, and we’re committed to delivering clean, effective skincare you can trust.

Because our products are considered personal-use cosmetics, we’re unable to accept returns or exchanges once an order has been shipped. This is simply to ensure the safety, hygiene, and quality of every product we send out—for you, and for every customer after you.


What if something’s wrong with my order?

If your order arrives damaged, or if there’s a mistake with what you received, please don’t hesitate to reach out. Just email us at powervskincare@gmail.com within 5 days of receiving your order with a photo and your order number—we’ll take care of it. We’re a small team, and we truly care about making things right.


Need help before you buy?

We totally get that trying new skincare can bring questions. Feel free to email us anytime—whether it’s about ingredients, routines, or what product is right for your skin. We’re here to help you feel confident before you hit “buy.”


🤍 Thank you for understanding

By keeping all sales final, we’re able to prioritize product integrity, safety, and transparency—values that are core to everything we do at PowerV.

We appreciate your trust more than you know.