Opened products

Skincare is a personal care product, so once a bottle has been opened or used we are not able to accept it back or offer a refund. This is a hygiene and safety standard that protects every customer who orders from us, since an opened serum cannot be resealed or resold safely. We appreciate your understanding.

Unopened products

If your product is still sealed in its original packaging, contact us within 30 days of delivery and we will help arrange a return. Once we receive the item back in its original, unopened condition, we will process your refund to the original payment method.

Damaged, defective, or wrong item

If your order arrives damaged, faulty, or is not what you ordered, that is on us and we will make it right. Email us within 5 days of delivery with your order number and a photo, and we will send a replacement or issue a full refund, including any return shipping.

Case by case care

We know life happens and no policy covers every situation. If something has gone wrong and it does not fit neatly into the above, reach out anyway. We review these individually and genuinely try to find a fair resolution. We would always rather hear from you than have you walk away unhappy.

Nothing in this policy limits any rights you may have under the consumer laws of your country or state, including rights relating to faulty goods or, where applicable, a legal cooling off period. Those rights always apply on top of this policy.

How refunds are processed

Approved refunds are returned to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider. We will always email you when your refund has been issued.

Do you ship internationally?

Please check the shipping options at checkout for your country. If your destination is not listed, email us and we will let you know what we can arrange.

How long does shipping take?

Orders are typically processed within 1 to 2 business days. You will receive a tracking link by email as soon as your order ships so you can follow it to your door.

Can I cancel or change my order?

If your order has not shipped yet, email us right away with your order number and we will do our best to update or cancel it before it leaves us. Once an order has shipped we are not able to change it.

My skin is sensitive. Can I ask questions before buying?

Always. PowerV was made for sensitive, reactive skin and was tested on a 52 person sensitive skin panel with no primary irritation. Email us about ingredients or routines anytime and we will help you feel confident before you order.

How soon will I get my refund once it is approved?

Approved refunds go back to your original payment method. Please allow up to 10 business days for it to appear, depending on your bank or card provider. We will email you the moment it is issued.

Include your order number and a short note. We reply within 2 business days.