Shipping policy


Effective Date: March 2025

We’re excited to get PowerV into your hands—and onto your skin—as quickly and safely as possible. Here’s what to expect when placing an order.


Where We Ship

We currently ship within the United States. If you're outside the U.S. and interested in PowerV, feel free to reach out at powervskincare@gmail.com. We'd love to hear from you as we expand!


Processing Time

All in-stock orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll receive a tracking email so you can follow your order on its way to you.


Shipping Times

Most orders arrive within 3–7 business days after shipping. Transit times may vary slightly depending on your location and the carrier.


Shipping Rates

Shipping is calculated at checkout based on your delivery address and order size. From time to time, we may offer free shipping promotions—sign up for our newsletter to stay in the loop.


Pre-Orders & Out-of-Stock Items

If an item is listed as Pre-Order, that means we’ve sold out—but more inventory is on the way.

Pre-ordered items will ship approximately within 6–8 weeks from the date of purchase. This extended timeline helps us maintain small-batch freshness and high standards of quality. You’ll receive an email confirmation after purchase, and another email with tracking once your order ships.

We know waiting isn’t easy—but we promise it’s worth it. Thank you for your patience and support!


Tracking Your Order

Once your order ships, we’ll email you with tracking details. If your package is delayed or hasn’t arrived within 7 business days after shipping, please email us at powervskincare@gmail.com. We’ll be happy to assist.


Delivery Issues

PowerV is not responsible for delays or lost packages due to incorrect shipping addresses or carrier errors. If your tracking shows “delivered” but you haven’t received your order, please check with your local carrier or post office first. If you still need help, email us—we’re here for you.


Still have questions?

We’re always here to help. For shipping questions, order updates, or anything else, reach out anytime:
powervskincare@gmail.com